Form Fails | Navless Product Documentation
Navless' Tourial sends email alerts to admins only for three specific form submission failures—Blocked Email, CAPTCHA enabled on HubSpot forms, and missing required fields—when using the HubSpot integration, while Marketo and Pardot users do not receive such alerts, and issues with field mismatches between Tourial and HubSpot forms can cause submission failures with internal notifications handled differently across integrations.
Tourial sends an email to Tourial admins for three specific form failures if you are using the HubSpot integration. Marketo or Pardot users do not receive form fail error alerts.
There are three common form failures that may occur when a visitor attempts to submit a form in one of your interactive demos or in a tour center:
-
Blocked Email
- You may have blacklisted specific emails on your end.
- You have enabled ‘exclude generic emails' in your HubSpot forms, but not in your Tourial form.
- Tourial will attempt to auto-fix this every week through automations.
-
CAPTCHA is enabled in your HubSpot form
- HubSpot does not allow third-party forms to submit to their API if CAPTCHA is enabled on that HubSpot form.
-
Required field missing
- You have a field in Tourial that no longer exists in HubSpot (you've likely removed a field in your HubSpot form but did not remove that field in your Tourial form).
- The inverse can also occur: you have a field in HubSpot that does not exist or is not mapped in your Tourial form. Tourial does not currently send email alerts for this. Tourial gets an internal email alerting them, and they pass this on to the account admins.
- If the field in HubSpot that is missing in your Tourial form is required in your HubSpot form, the form submission will fail. If that same field is optional in your HubSpot form, the form submission will succeed.
- This specific rule applies to HubSpot, Marketo, Pardot, and Salesforce form integrations.
Example Email Notifications
BLOCKED EMAIL
Subject: Issue with Recent Form Submission Due to a Blocked Email Address
Hi there,
We were unable to process a recent form submission because the email domain has been blocked by {YOUR MAP INTEGRATION}. We apologize for the inconvenience.
Form submission information:
- First Name: John
- Last Name: Doe
- Email: john@doe.net
If you have any additional questions please reach out to support@tourial.com.
Thank you,
Tourial Team
CAPTCHA
Subject: Issue with Recent Form Submission due to CAPTCHA
Hi there,
We were unable to process a recent form submission due to an issue with the CAPTCHA verification. We apologize for the inconvenience.
Please confirm you don’t have a CAPTCHA configured on {FORMNAME} in your {MAP} form settings to prevent this from happening again.
Form submission information:
- First Name: John
- Last Name: Doe
- Email: john@doe.net
If you have any additional questions please reach out to support@tourial.com.
Thank you,
Tourial Team
REQUIRED FIELD MISSING / FIELD NOT IN FORM DEFINITION
Subject: Issue with Recent Form Submission due to Missing Field
Hi there,
We were unable to process a recent form submission due to a missing form field. We apologize for the inconvenience.
{{if FORMV3}} Please go to app.tourial.com/forms, select {FORMNAME}, disconnect, then reconnect the form.
{{if FORMV2}} Please go to app.tourial.com and ensure the number of Tourial form's fields match the number of {MAPNAME} fields.
Form submission information:
- First Name: John
- Last Name: Doe
- Email: john@doe.net
If you have any additional questions please reach out to support@tourial.com.
Thank you,
Tourial Team
Related
Tour Engagement Data | Navless Product Documentation
After setting up the HubSpot Integration, Tourial engagement data—including detailed metrics like time spent, clicks, form interactions, and metadata such as Tourial name, URL, and visitor IDs—is sent via HubSpot cookies to populate contact record activity feeds, enabling users to create targeted lists, workflows, and reports based on visitor interactions with Tourials within HubSpot.
Lead Forms with HubSpot | Navless Product Documentation
The documentation explains how to integrate Tourial forms with HubSpot by creating or selecting a HubSpot form, importing and mapping fields (including hidden UTM parameters) into Tourial, styling the form, configuring confirmation modals, and testing lead submission to ensure data flows correctly, while also addressing FAQs about blocking free email providers and UTM parameter passing.
Triggering HubSpot Workflows | Navless Product Documentation
The documentation explains how to connect HubSpot to Tourial and create a workflow trigger based on Tourial engagement data—such as Tourial name and time spent viewing—to automate actions like adding viewers to campaigns, tagging them, notifying teams, retargeting ads, or updating lead statuses within HubSpot workflows.
HubSpot Integration FAQs
The HubSpot Integration FAQs explain how to configure Tourial forms to block free email providers by selecting "Email (non-generic)," confirm that UTMs pass from embedded Tours to HubSpot, clarify that Tourial forms do not auto-populate known HubSpot contact data, detail that HubSpot forms with CAPTCHA enabled won't appear in integration pick-lists, describe why submissions may show as "unidentified form" due to API routing through Tourial servers, and note that HubSpot identifies known contacts on ungated tours using HubSpot cookies.
Engagement Data with Marketo
After setting up the Marketo Integration, Tourial engagement data—including detailed metrics like time spent, clicks, CTA interactions, form submissions, and Tourial metadata such as name, URL, IDs, and UTM parameters—will appear as custom activities in lead or person activity logs, enabling users to create targeted Smart Lists and workflows based on specific Tourial engagement criteria within Marketo.
How to Create a Pardot Dashboard to Measure Tourial's Impact
The guide explains how to create a Pardot dashboard to measure Tourial's impact by first setting up a dynamic list that segments contacts who engaged with Tourials using specific filters (e.g., last Tourial viewed, company exclusion, session date, lifecycle stage), and then building reports such as a bar chart showing Tourial views by lifecycle stage over time to analyze engagement across marketing and sales stages.