How does the Guide system derive its answers?

It derives answers from several key components: your knowledge base, your product catalog, and your brand voice configuration.

What inputs does Guide use to answer visitor questions?

Guide uses your knowledge base for facts, your product catalog for names and details, and your brand voice config to shape phrasing per Agent Page.

Does Guide include citations in its answers?

Yes. It provides a grounded answer with inline citations derived from the inputs.

Can visitors open the sources that Guide cites?

Yes. Visitors can open citations that point to public content from the knowledge base.

What information influences answers but isn’t shown in the citation list?

Behind the scenes, it uses internal positioning, competitive notes, and buyer intent material that do not appear in the citation list.

How the Guide Grounds Its Answers

The guide generates grounded answers by integrating facts from a knowledge base, product details from a catalog, and brand voice configurations to produce responses with inline citations visible to visitors, while also utilizing internal context like positioning and buyer intent that remains hidden from citation lists.

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The guide provides a detailed overview of configuring content management and customization by outlining how to attach various content types to guides, customize brand elements like logos and voice, utilize platform skills such as assessments and ROI calculators, manage content accessibility with public or private settings, and organize content efficiently through a user-friendly interface.
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Agent Powered Website Guidance for Buyers
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How the Guide Grounds Its Answers

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