Navless

How to Create a Navless Playlist

The guide explains how to create a Navless Playlist by logging into Navless, using the Playlist Builder to add a Featured Content item and optional Pinned Content, naming the playlist with optional Salesforce account attribution, selecting a visitor experience (Feed or Chat), generating a shareable link, and tracking detailed engagement analytics through the Content Hub.

What are Navless Playlists?

A Navless Playlist is a curated collection of content you can share as a single link. It includes one Featured Content item plus optional Pinned Content items. You can name the playlist, share it, and track engagement analytics.

1. Open the Playlist Builder

  1. 1.Log in to your Navless account.
  2. 2.In the left-hand menu, click Share Links.
  3. 3.Click Create Navless Playlist.

You will now see the Playlist Builder with:

  • Feed/Chat experience toggle
  • Featured Content
  • Pinned Content
  • Playlist Name + Create Link panel

2. Add Featured Content

  1. 1.In the Featured Content section, click the + button.
  2. 2.The Find Content modal appears.
  3. 3.Search or filter using Solution, Audience, Segment, Topic, CTA, or Tags.
  4. 4.Select an item, then click Add featured content.

Your selected item will now display in the Featured Content area.

3. Name Your Playlist

  1. 1.In the right panel under Create Playlist, enter a Link name.
  2. 2.Optionally, attach a Salesforce Account to attribute engagement.

4. Add Pinned Content (Optional)

  1. 1.Scroll to Pinned Content.
  2. 2.Click the + button.
  3. 3.Select additional items from the content picker.
  4. 4.Pinned items appear beneath the Featured Content as supporting recommendations.

5. Choose the Visitor Experience

Select how visitors will experience the playlist:

  • Feed — Recommended content appears first.
  • Chat — Navless Chat appears first.

6. Create the Shareable Playlist Link

  1. 1.Click Create link.
  2. 2.A shareable URL will be generated.
  3. 3.Copy and use the link anywhere (email, website, social, sales outreach).

7. Track Engagement Analytics

Navless automatically tracks:

  • Playlist views
  • Individual content views
  • Time spent on each item
  • Engagement by recipient/account (CRM-connected)

Find analytics in the Content Hub under the playlist details.