How to Create a Navless Playlist
The guide explains how to create a Navless Playlist by logging into Navless, using the Playlist Builder to add a Featured Content item and optional Pinned Content, naming the playlist with optional Salesforce account attribution, selecting a visitor experience (Feed or Chat), generating a shareable link, and tracking detailed engagement analytics through the Content Hub.
What are Navless Playlists?
A Navless Playlist is a curated collection of content you can share as a single link. It includes one Featured Content item plus optional Pinned Content items. You can name the playlist, share it, and track engagement analytics.
1. Open the Playlist Builder
- 1.Log in to your Navless account.
- 2.In the left-hand menu, click Share Links.
- 3.Click Create Navless Playlist.
You will now see the Playlist Builder with:
- Feed/Chat experience toggle
- Featured Content
- Pinned Content
- Playlist Name + Create Link panel
2. Add Featured Content
- 1.In the Featured Content section, click the + button.
- 2.The Find Content modal appears.
- 3.Search or filter using Solution, Audience, Segment, Topic, CTA, or Tags.
- 4.Select an item, then click Add featured content.
Your selected item will now display in the Featured Content area.
3. Name Your Playlist
- 1.In the right panel under Create Playlist, enter a Link name.
- 2.Optionally, attach a Salesforce Account to attribute engagement.
4. Add Pinned Content (Optional)
- 1.Scroll to Pinned Content.
- 2.Click the + button.
- 3.Select additional items from the content picker.
- 4.Pinned items appear beneath the Featured Content as supporting recommendations.
5. Choose the Visitor Experience
Select how visitors will experience the playlist:
- Feed — Recommended content appears first.
- Chat — Navless Chat appears first.
6. Create the Shareable Playlist Link
- 1.Click Create link.
- 2.A shareable URL will be generated.
- 3.Copy and use the link anywhere (email, website, social, sales outreach).
7. Track Engagement Analytics
Navless automatically tracks:
- Playlist views
- Individual content views
- Time spent on each item
- Engagement by recipient/account (CRM-connected)
Find analytics in the Content Hub under the playlist details.
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